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satinprint.eu | 8 October 2026

PRIVACY POLICY

SATINPRINT.EU respects your privacy. This policy explains how personal data is processed when you visit satinprint.eu, place an order, submit artwork or contact us. It also explains how cookies and similar technologies are used. Data controller: CRYSTA EL LTD (trading as SATINPRINT.EU), Sofia, Bulgaria. Contact: sale@satinprint.eu. Website: satinprint.eu. Before publication, insert the company's complete registered address and verify its official registration details.

1. Information we collect

We may collect your name, business name, contact details, billing and delivery address, invoice details, order and transaction records, correspondence, and logos or artwork provided for personalised production. We may also process technical and security information, including IP addresses and cookie preferences, where applicable. Payment service providers may process payment credentials directly. We do not state that SATINPRINT stores full payment card details.

2. Purposes and legal bases

Contract (GDPR Article 6(1)(b)): quotations, orders, personalised production, payment Administration, delivery, customer support and handling complaints. Legal obligation (Article 6(1)(c)): tax, accounting and other legally required records. Legitimate interests (Article 6(1)(f)): website security, fraud prevention, responding to business enquiries and establishing or defending legal claims, subject to balancing against individual rights. Consent (Article 6(1)(a)): optional analytics, advertising cookies and consent-based marketing where used. Consent may be withdrawn at any time.

3. Who receives information

Data may be disclosed where necessary to couriers, payment providers, hosting and IT support providers, accountants, professional advisers and competent authorities. Processors acting on our behalf must be subject to appropriate contractual safeguards. Actual providers and their roles should be verified against the live website and business operations before publication.

4. International transfers

If a provider transfers personal data outside the European Economic Area, appropriate GDPR safeguards must be used, such as an adequacy decision or Standard Contractual Clauses where required. Details of actual transfers and safeguards can be requested at sale@satinprint.eu.

5. Retention

Data is kept only as long as needed for the stated purposes. Accounting and invoice records are retained for legally required periods. Order correspondence and artwork are kept only as necessary for production, support, repeat orders where justified, or legal claims. Before publication, document the actual retention periods or objective criteria for each category of data, including uploaded artwork, accounts, server logs and consent records.

6. Your rights

Under the GDPR, subject to applicable conditions, you may request access, rectification, erasure, restriction, portability, and object to processing. You may withdraw consent at any time without affecting processing already lawfully carried out. You have the right to object at any time to direct marketing. Contact sale@satinprint.eu to exercise your rights. We normally respond within one month, subject to lawful extensions. You may complain to the Bulgarian Commission for Personal Data Protection (CPDP) or another competent EU supervisory authority.

7. Security and third-party websites

We use appropriate technical and organisational safeguards proportionate to the risks. Links to external sites are governed by their own privacy notices. No online system can be guaranteed completely secure.

COOKIE POLICY

This section describes how satinprint.eu uses cookies and similar technologies. A cookie is a small file stored on your device to enable functions or remember information. Important: The exact cookie names, providers, lifetimes and purposes have not yet been independently verified. The table below describes categories, not an audited inventory. A website cookie scan and configuration review are required before publication.

8. Cookie categories

Strictly necessary cookies: may enable shopping carts, checkout, login, security and storing cookie choices. These may be used without consent where strictly necessary under applicable rules. Preference cookies: may remember optional settings. Consent is requested where required. Analytics cookies: if enabled, may help measure traffic and site use. Non-essential analytics cookies require prior consent where applicable. Advertising and social-media cookies: if enabled, may support campaign measurement or personalized advertising. These require prior consent where applicable. Do not treat all analytics cookies as essential merely because they help operate the business.

9. Your cookie choices

Non-essential cookies should remain disabled until you make an affirmative choice. The cookie banner should offer clear Accept and Reject options, plus granular settings. Refusing optional cookies should not prevent access to the ordinary shop functions. You should be able to change or withdraw cookie consent as easily as you gave it, through a persistent cookie-settings link on the website. Browser settings may also allow you to delete stored cookies.

10. Cookie inventory to complete before publishing

For each cookie or similar technology actually used, publish its name, provider, purpose, category, duration, and whether it is first- or third-party. Include relevant tracking pixels and local-storage technologies where applicable. Confirm whether the site uses WooCommerce session/cart cookies, a consent-management plugin, analytics tools, Meta Pixel, embedded videos, chat widgets or other integrations. Do not list services that are not actually installed.

11. Updates and contact

We may revise this Privacy & Cookie Policy when our practices, technologies or legal obligations change. The current version and its effective date will be published on satinprint.eu. For privacy questions or requests: CRYSTA EL LTD / SATINPRINT.EU Sofia, Bulgaria Email: sale@satinprint.eu Website: www.satinprint.eu For questions: sale@satinprint.eu. Prepared: 8 October 2026. This document requires a factual website configuration check and legal review before publication.